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Technical Consultant- Plsql- WMS - Cloud Support

from 4 to 8 year(s) of Experience

Bengaluru, Hyderabad

Not Disclosed by Recruiter

Posted: 40 days ago

Job Description

About the Company:


Blue Yonder( Formerly known as JDA Software) WMS Consultant (WMS - Warehouse Management System) will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical/functional reported issues/problems and drive towards solutions and fixes. The Individual will work with region customers/stakeholders to roll out, support our designed products/solutions to efficiently satisfy business requirements while balancing complexity to ensure processes are supportable- and meet customer satisfaction. Individuals should be passionate about working with new technologies, products, and demonstrate the ability to learn quickly, have good interpersonal & communication skills- verbal & written.


Job Responsibilities:

  • Be able to understand customer raised issues and take appropriate actions to resolve the same - Cloud /SaaS
  • Own and resolve all cases for global customers, adhering to defined SLA's
  • Document learnings and create knowledge articles for repeated cases
  • Replicate and maintain customer environments 
  • Maintain knowledge of customer solution and customization
  • Maintain a sense of urgency and swiftness with all customer interactions
  • Act as Technical POC for all cases and ensure timely triage and assignment 
  • Coordinate with various teams like product management, development, consulting, release management, IS as required, while working on the case resolution
  • Utilize instant messenger and other tools to collaborate globally
  • Ability to work in shifts and be flexible with the timings
  • Meet organization and team level goals
  • Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure
  • Interact with internal and external stakeholders and reports to management
  • Identify areas of improvement and scope of automation on routine tasks or activities
  • Undertake KT for customer transitions, validate transition checklist
  • Help in meeting team level goals and be a team player
  • Improve Customer Satisfaction through departmental metrics
  • Excellent communication and interpersonal skills to interact with internal and external stakeholders with emphasis on follow through and reporting
  • Identify areas of improvement and scope of automation on routine tasks or activities

'MUST HAVE' SKILLS:

  • Knowledge of IT infrastructure
    • OS - Windows, Unix
    • DB - RDBMS Concepts, Oracle, MS SQL Server, SQL/ PL SQL
    • Application Related - WMS /TMS, Basics of SCM applications Architecture, Basics of Integration, Apache /IIS
    • Web-application: Understanding of 3-tier web application architecture, experiencing in configuration and troubleshooting of web servers (WebLogic / I planet / WebSphere) (Good to have)
    • Cloud Infrastructure - Enterprise, Cloud - Network Setup, 2-3 Tier Architecture, Cloud /Hosting Services, Public Cloud - Azure, AWS, etc.
    • Other - ITIL, Application Support, Customer Management, problem-solving skills, MuleSoft, Salesforce
    • Miscellaneous Skills: 
      • Excellent communication, Inter-personal, Analytical, and Problem-solving skills
      • Excellent organization and project documentation skills
      • Meticulous planning with attention to detail and multi-tasking skills
      • Has a background in Technical Support of enterprise applications or Development experience and demonstrated track record of supporting Tier 1 and Tier 2 companies (Manufacturing/Retail/3PL)
  • Knowledge of Blue Yonder( Formerly known as JDA Software) / other Warehouse Management and Transportation Management Solutions
  • Hands-on experience on Integrator, MOCA Architecture, and MOCA Language
  • Hands-On experience in product setup, configuration, customization, enhancement
  • Experience of supporting cloud/ SaaS activities like Rollouts, Application Upgrades on Dev, Test, Prod Environments, Application/ Database Refresh, Environment Setup, Archive & Purging Setup, Adhoc Monitoring Setup, Health Checks, Root Cause Analysis of critical cases
  • Knowledge & understanding of SQL, PL/SQL programming on any popular databases like oracle, working knowledge of any programming language like C or Java
  • Experience in scripting languages - Unix Shell Scripting, PowerShell, Python, Perl, etc.
  • Exposure to ITIL, Salesforce, Remedy, JIRA, and other ticketing tools

Domain knowledge: Understanding of the Warehouse Management domain. Understanding how WMS integrates with other systems like TMS etc. Any industry-specific experience is a big plus.

  • Conceptual knowledge on listed areas of functionalities in WMS - Inbound / Outbound, Allocation, counts (Cycle & Product), Parcel, Picking, put away, Wave Processing, Work Orders, Yard Management, EMS, Reports, WLM, etc

Platform: Working knowledge on Windows, UNIX (Solaris, HP, and AIX) OS

Database: Working knowledge of Oracle RDBMS and DB2 UDB experience is a plus. Reading/writing SQL and PL/SQL in Oracle, working with database tools like TOAD.

Education:  BS/MS level Degree/Professional qualification preferred

Desired Experience:  4-8 years

Location:  Bangalore

Shifts: Flexible for Rotational Shifts (No Night Shift)



Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming, Maintenance
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Technical Support Engineer
Employment Type: Full Time, Permanent

Company Profile

JDA Software Private Limited
Supply chains are complex. The answer is simple - Run JDA!
JDA delivers end-to-end supply chain solutions that help you seamlessly connect your supply chain and profit more in an omni-channel world.
With JDA, you can seamlessly deliver for your end-customers, optimizing their experience with your retail store or product €" all while you achieve your profit goals. More than 4,000 JDA global customers use JDA integrated retail and supply chain planning and execution solutions to optimize costs, increase revenue and reduce time to value.

Proven, passionate, game-changers
Innovation doesn't happen overnight. At JDA, we've invested more than 30 years in it. That's why we're the only company on the planet that can say they are a leader in all five Gartner Magic Quadrants focused on supply chain and retail merchandising solutions. And it's why more than 4,000 of the largest retailers, manufacturers, logistics companies and distributors around the globe run JDA!

Mission
At JDA, we're fearless leaders. We're the leading provider of end-to-end, integrated retail, omni-channel and supply chain planning and execution solutions for more than 4,000 customers worldwide. Our unique solutions empower our clients to reduce costs, increase profitability and improve collaboration so they can deliver on their customer promises every time. Using JDA, you can plan to deliver.
View Contact Details+
Contact Details

Recruiter Name:Andrew

Contact Company:JDA Software Private Limited