Position is focused on supporting various JDA Planning solutions in Demand/Strategy/Supply Planning, Factory Scheduling space across Retail and Manufacturing verticals.
Needs to work with cross functional teams including Product Development, Consulting and Cloud services.
Provides non-technical support during the "go-live" period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. Serves as a functional liaison and attends and contributes to key meetings between Project Manager, key customer contacts, and customer users, up to and including key executive project sponsors. Understands how the JDA solutions within area of focus can be configured and delivered to better facilitate customer business processes (ensuring ability to design, execute, and deliver).
This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods.
Understand the implemented solution design
Enhance/Change the design based on new business requirements by the customer
Identify Root cause and find the permanent solution to any problem.
Responsible to address incident/request related to above mentioned suite of products
Adheres to priority based management considering impact + urgency
Document the learning
Required skills and experience:
This position requires someone who is smart, highly motivated, learns quickly, hardworking and thrives in a fast-paced team environment
Requires a bachelor's degree (in Industrial/Mechanical Engineering or equivalent) and 4-6 years of experience in SC domain
Must have effective oral and written communications skills and the ability to work successfully with internal and external stakeholders
Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
Basic understanding of Customer business and processes
Candidates have relevant on JDA SCPO suite (formerly Manugistics - Networks Demand, Fulfillment, Collaborate, Monitor) / i2 Supply Chain Management (SCM) tools would be preferred or experience in equivalent SCM tools from Oracle Demantra, SAP APO/IBP, Kinaxis Demand/Supply Planning, S&OP
Intermediate in MS Excel, PL/SQL skills
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - eCommerce, Internet Technologies
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Technical Support Engineer
Employment Type: Full Time, Permanent