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Technical Consultant

4 - 9 YearsBengaluru

Posted: 15 days ago

Job Description

Job Responsibilities:

Be able to understand customer issues and take appropriate actions to resolve the same
Own and resolve all cases for global customers, adhering to defined SLAs
Document learnings and create knowledge articles for repeated cases
Replicate and maintain customer environments
Maintain knowledge of customer solution and customization
Create and Present webinars for customers
Participate in SIG forums and share expertise with customers
Maintain sense of urgency and swiftness with all customer interactions
Act as Technical/Functional POC for all cases
Co-ordinate with various teams like product management, development, consulting, release management, IS as required, while working on the case resolution
Utilize instant messenger and other tools to collaborate globally
Ability to work in shifts and be flexible with the timings
Meet organization and team level goals
Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure
Interact with internal and external stakeholders and reports to management
Identify areas of improvement and scope of automation on routine tasks or activities
Undertake KT for customer transitions, validate transition checklist
Help in meeting team level goals and be a team player
Improve Customer Satisfaction through departmental metrics
Excellent communication and interpersonal skills to interact with internal and external stakeholders with emphasis on follow through and reporting
Identify areas of improvement and scope of automation on routine tasks or activities

MUST HAVE Skills:

Domain knowledge: Understanding of Warehouse Management domain. Understanding how WMS integrates with other systems like TMS etc. Any industry specific experience is a big plus.
Conceptual knowledge on listed areas of functionalities in WMS Inbound / Outbound, Allocation, counts (Cycle & Product), Parcel, Picking, put away, Wave Processing, Work Orders, Yard Management, EMS, Reports etc.
Technical Skills:
Hands on experience on Integrator, MOCA Architecture and MOCA Language
Hands-On experience in product setup, configuration, customization, enhancement
Platform: Working knowledge on Windows, UNIX (Solaris, HP and AIX) OS
Database: Working knowledge of Oracle RDBMS and DB2 UDB experience is a plus. Reading/writing SQL and PL/SQL in Oracle, working with database tools like TOAD.
Miscellaneous Skills:
Excellent communication, Inter-personal, Analytical and Problem-solving skills
Excellent organization and project documentation skills
Meticulous planning with attention to detail and multi-tasking skills
Has background in Technical Support of enterprise applications or Development experience. And ddemonstrated track record of supporting Tier 1 and Tier 2 companies (Manufacturing/Retail/3PL)


NICE TO HAVE SKILLS:
Knowledge on IT infrastructure
OS Windows, Unix
DB RDBMS Concepts, Oracle, MS SQL Server, SQL/ PL SQL
Application Related Java /C -Basics, JVM Architecture, Basics of Integration, Apache /IIS
Web-application: Understanding of 3-tier web application architecture, experiencing in configuration and troubleshooting of web servers (WebLogic / I planet / WebSphere) (Good to have)
Cloud Infrastructure Enterprise, Cloud Network Setup, 2-3 Tier Architecture, Cloud /Hosting Services, Public Cloud Azure, AWS etc.
Other ITIL, Application Support, Customer Management, problem solving skills, MuleSoft, Salesforce
Knowledge of JDA/ other Warehouse Management and Transportation Management Solutions
Experience of supporting cloud/ SaaS activities like Rollouts, Application Upgrades on Dev, Test, Prod Environments, Application/ Database Refresh, Environment Setup, Archive & Purging Setup, Adhoc Monitoring Setup, Health Checks, Root Cause Analysis of critical cases
Knowledge & understanding of SQL, PL/SQL programming on any popular databases like oracle, working knowledge of any programming language like C or Java
Experience in scripting languages Unix Shell Scripting, PowerShell, Python, Perl etc.
Understanding of 3-tier web application architecture, JVM Architecture, experiencing in configuration and troubleshooting of web servers (WebLogic / I planet / WebSphere)
Exposure to ITIL, Salesforce and other operational tools

Education: BE/MCA/Masters level Degree/Professional qualification preferred
Desired Experience: 4-12 years
Location: Bangalore, India


Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - Other
Role Category: Programming & Design
Role: Team Lead/Technical Lead
Employment Type: Permanent Job, Full Time
Keyskills:

Company Profile

JDA Software Private Limited
At JDA Software, we understand that the customer is the new boss.
With this knowledge, we help more than 4,000 companies worldwide deliver for their customers every day while optimizing costs, increasing revenue and reducing time to market.
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Contact Details

Contact Company:JDA Software Private Limited