Bachelors Degree in Engineering or masters degree in computer applications or other equivalent technical field.
Working as part of a global team to triage and resolve issues for European, American, APAC and India based customers involving Allocation.
Duties include logging, triaging and resolving issues. It is a fast moving quick response environment working with highly talented and motivated individuals!
2-6 years of software product problem debugging experience with database background. Experience in Product/Application Support preferable.
Knowledge and experience in Retail Domain
Customer facing experience with proven inter-personal skills.
Proven analytical skills
Proactive, Can Do personality
Strong Functional Knowledge of Retail Domain preferably in Arthur Suite of Products(JDA Enterprise Planning / JDA Allocation). Knowledge on Data warehousing concepts would be added advantage.
Strong SQL / PLSQL expertise. Good knowledge & expertise on Writing & Debugging of SQL Queries, Pl/SQL code.
Strong expertise on Sqlserver database (SSIS & SSMS).
Good knowledge & expertise on Writing stored procedures.
Basic Knowledge on Microsoft Azure Platform.
Hands-on experience on design, build, test, debug, deploy, manage APIs and integrations. Building interfaces on MuleSoft's ESB platform.
Hands on experience in Rest/ SOAP web services , ESB, JMS messaging concepts.
Basics of Unix skills
Strong Windows Knowledge all platforms.
Good Business Communication & Interpersonal Skills.
Team Player, Knowledge Sharer
Adaptable to Change and willing to work in Shifts
Fast Learner, Self-Driven. Self-Motivated & Posses Mentoring Skills
Logs and responds to customer requests for support via phone, e-mail, and web interface via our call tracking system
Establishes a commitment to customer service and build good rapport with customers
Triages customer issues successfully within similar setups
Conducts any necessary research, and provides solutions back to the customers.
Takes ownership, responsibility and do what it is necessary to research the issue and escalate it when appropriate
Provides product and solution expertise to customer
Documents case descriptions, updates and solutions accurately
Acts as liaison and advocate between customer and other teams
Provides updates and status to the Managers and others, on customer issues
Should be able to work flexible hours, including evenings, weekends, as project and system availability requirements demand. Should be available on-call.
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming, Maintenance
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Maintenance Engineer
Employment Type: Permanent Job, Full Time