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Sr Technical Writer_Product Development_Bangalore

5 - 8 YearsBengaluru

Posted: 25 days ago

Job Description

IN-Sr Technical Writer

Summary

A Sr Technical Writer is a senior-level technical writer responsible for ensuring documentation for a product or suite of products is
completed on time.

Position Description
Analyzes, develops, and delivers content for online help systems, user guides, and technical manuals
Collaborates with and leads other technical writers in peer and copy editing to ensure quality
Collaborates with subject matter experts and internal stakeholders (PD/PMG) to determine necessary content updates
Ensures content is applicable and operational in all JDA markets, taking into account local language and technical
standards
Prepares and communicates accurate project scopes, estimates, and completion dates of assigned deliverables against a
defined timeline
Gathers requirements from customer representatives and delivers documentation that meets defined requirements and
warrants product functionality
Maintains open line of communication with customer representatives and adapts content to best meet customer needs
Monitors customer support cases for appropriate products
Obtains collaborative approval of all new or revised content by subject matter experts and key contributors on
cross-functional teams
Proficiently uses all documentation tools to create, maintain, and enhance documentation
Mentors other writers in the execution of project release deliverables or in other key department initiatives

Expectations

Roles and Responsibilities
Analyzes, develops, and delivers content for online help systems, user guides, and technical manuals as assigned.
Collaborates with subject matter experts and internal stakeholders (PD/PMG) to determine necessary content updates.
Delivers documentation that meets all defined requirements from PD/PMG and warrants product functionality.
Obtains approval of new or revised content by subject matter experts and key contributors to cross-functional teams.
Adheres to, researches, and recommends improvements to department processes and writing standards.
Completes assignments on time and on scope.
Prepares and communicates accurate project scopes, estimates, and completion dates of assigned deliverables against a
defined timeline.
Manages and responds to customer comments on documentation.
Maintains project plans and status reports for management and cross functional team reporting purposes.
Provides input to PD (such as during design reviews) on software designs to improve overall quality (usability) of the
product.
Mentors other writers in the execution of project release deliverables or in other key department initiatives.
Actively contributes towards improvement of processes and procedures, and any research of products and processes
required to increase the department skill set.
Actively contributes towards research in tools to improve the quality and accuracy of the documentation process.
Recommends content, format, and technical standards changes to improve the usability or production of the user
documentation.
Works collaboratively with UX designers in providing field names and suggestions on screen layout to improve usability.

Technical Competencies
Understands and uses technology currently in use to complete day-to-day tasks (such as email, chat, web meetings, goal
planning, and vacation management).
Understands and uses help authoring tool and Content Management System (CMS) to complete specific authoring tasks.
Monitors, manages, and uses software tool currently in use to resolve documentation defects.
Understands and manages tasks in alignment with agile software development processes, tools, and techniques.
Understands product designs that are being implemented and how implementation satisfies business/user requirements.
Keeps current with and suggests adoption of emerging technologies.
Keeps current with and adjusts to new information design strategies and new releases of publishing tools used.
Has established a reputation as a go to person for documentation on a specific product or specific areas of product
functionality.
Serves as tool administrator as assigned.
Behavioral Competencies
Implements high quality, well tested, and easy to maintain deliverables.
Demonstrates expertise in written and verbal communications.
Demonstrates expertise when interviewing and listening to subject matter experts to obtain information critical to
completing tasks.
Demonstrates expertise in organizing and completing complex work.
Collaborates well with others and exemplifies teamwork.
Records time and expenses in the appropriate tracking systems.
Communicates complex messages clearly, credibly, and strategically with a wide and varied audience.
Encourages open expression of ideas and opinions.
Editing Competencies
Collaborates with and leads other technical writers in peer and copy editing to ensure quality.
Performs documentation reviews and verifies reusability and ensures the documentation adheres to JDA standards.
Experience on MadPak suite of products serves as an added advantage.


Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: Journalism, Editing, Content
Role Category: Content Development
Role: IT/Technical Content Developer
Employment Type: Permanent Job, Full Time
Keyskills:

Company Profile

JDA Software Private Limited
About JDA:
Supply chains are complex. The answer is simple - Run JDA!
JDA delivers end-to-end supply chain solutions that help you seamlessly connect your supply chain and profit more in an omni-channel world.With JDA, you can seamlessly deliver for your end-customers, optimizing their experience with your retail store or product all while you achieve your profit goals. More than 4,000 JDA global customers use JDA integrated retail and supply chain planning and execution solutions to optimize costs, increase revenue and reduce time to value.
Proven, passionate, game-changers
Innovation doesn't happen overnight. At JDA, we've invested more than 30 years in it. That's why we're the only company on the planet that can say they are a leader in all five Gartner Magic Quadrants focused on supply chain and retail merchandising solutions. And it's why more than 4,000 of the largest retailers, manufacturers, logistics companies and distributors around the globe run JDA!
Mission
At JDA, we're fearless leaders. We're the leading provider of end-to-end, integrated retail, omni-channel and supply chain planning and execution solutions for more than 4,000 customers worldwide. Our unique solutions empower our clients to reduce costs, increase profitability and improve collaboration so they can deliver on their customer promises every time. Using JDA, you can plan to deliver.
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Contact Details

Contact Company:JDA Software Private Limited