Senior Technical Consultant (SCPO) for Cloud services
Experience: 5-8 years
JDA Software is the leading global provider of end-to-end, integrated Retail and Supply Chain Planning and Execution solutions. With an integrated solution offering that spans the entire supply chain from materials to the consumer, JDA leverages the powerful heritage and knowledge capital of acquired market leaders including RedPrairie, i2 Technologies, Manugistics, E3, Intactix and Arthur.
JDA solutions are used by:
81 of the global STORES Top 100 Retailers
79 of the global Consumer Goods Registry Top 100
20 of the Gartner Supply Chain Top 25
JDA employs over 5000 of the industrys most experienced demand and supply chain experts globally to develop, deliver and support its solutions. As part of the growth of the organization, JDA is gradually developing its EMEA Centre of Excellence in Warsaw, Poland.
We continue to grow a team of the most advanced Supply Chain experts in the CEE region. Members of this team participate in on-site consulting and business software implementation projects for the largest and most advanced Retail, Manufacturing, and Distribution companies across Europe. Our consultants create the future standards of their core business processes.
Position involves a role that is responsible for implementation of SCPO application with good knowledge on Supply Chain Planning &Optimization Suite of JDA products. These include independently handling the Supply chain planning and optimization implementation and provide solution to technical/functional issues. It also includes guiding, training and mentoring the solution team to make them self reliant.
Should have good working knowledge in the Supply Chain Planning &Optimization Suite of JDA products.
Preferable to have implementation experience on Supply Chain Planning &Optimization Suite of JDA products. Candidates will operational support background experience can be considered based on merit.
Candidate should have good operational knowledge of the application configurations and its business use.
Should have working knowledge of control-m batch scheduling tool and understand batch processing design and SLAs.
Should work as a liaison between Consulting, Support and Cloud Services to ensure smooth and efficient implementation and integration between technical and functional system requirements during on-boarding of new customers or during upgrades or patch updates
Ensures quantity and quality content in the Knowledge base
Responsible for incident resolution for specific set of customers within the specified POD / Product / Project.
Adheres to priority-based management based on impact + urgency.
Should have awareness of IT processes and should be compliant in following the Incident/ Problem and release management process.
General Skills and Requirements (all levels):
Bachelors Degree in Engineering or masters degree in computer applications or any other equivalent technical field.
OS Unix-RHEL, Windows 2008R2 and above.
RDBMS Oracle 11g and above and SQL 2012 and above
BA tools Cognos.
Knowledge of SFTP, AS2
Programming Knowledge of core Java and C++ is an advantage
Scripting Perl, Shell, Python is desirable not mandatory
Scheduling tools knowledge Control-M is preferred one
Associate has good English language Skills both verbal and written
Associate has expert customer service/phones skills - Being able to walk associates through advanced tasks over the phone and dealing with difficult customers
Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting.
Must have excellent organization and technical documentation skills.
Ability to work calmly under pressure and meet deadlines.
Ability to make modifications to the systems with little or no interruption of service.
Ability to organize projects and tasks according to priorities.
A person in this position should be a good project leader and have the ability to communicate effectively project plans and status of projects.
Must be self-motivated and enjoy a sense of pride in their accomplishments.
5-8 years work experience
Must have experience on JDA SCPO suite (Manugistics Networks Demand, Fulfillment, Collaborate, Monitor)
Nice to have Proficiency in Windows/Unix commands and troubleshooting skills
Able to work flexible hours, including evenings, weekends, as project and system availability requirements demand
Should be ready for short term travel to customer location during implementation phase of the project
Highly professional environment of top international industry experts
Chance to work with the best-in-class SCM solutions and work with the most prestigious and advanced Retail, Manufacturing, and Distribution companies in the world
Strong investment in employee skills development (first 2-6 months are highly training-focused)
Excellent development abilities and further growth potential
Clear independence and empowerment
Permanent job contract
Highly competitive salary and benefits package
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming, Maintenance
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Maintenance Engineer
Employment Type: Permanent Job, Full Time