Senior Technical Consultant (JDA Category management) for Cloud services
Experience: 5-8 years
JDA Software is the leading global provider of end-to-end, integrated Retail and Supply Chain Planning and Execution solutions. With an integrated solution offering that spans the entire supply chain from materials to the consumer, JDA leverages the powerful heritage and knowledge capital of acquired market leaders including RedPrairie, i2 Technologies, Manugistics, E3, Intactix and Arthur.
JDA solutions are used by:
81 of the global STORES Top 100 Retailers
79 of the global Consumer Goods Registry Top 100
20 of the Gartner Supply Chain Top 25
JDA employs over 5000 of the industrys most experienced demand and supply chain experts globally to develop, deliver and support its solutions. As part of the growth of the organization, JDA is gradually developing its EMEA Centre of Excellence in Warsaw, Poland.
We continue to grow a team of the most advanced Supply Chain experts in the CEE region. Members of this team participate in on-site consulting and business software implementation projects for the largest and most advanced Retail, Manufacturing, and Distribution companies across Europe. Our consultants create the future standards of their core business processes.
Position involves a role that is responsible for implementation of JDA Category Management with good knowledge on JDA Category Management. These include independently handling the implementation and provide solution to technical/functional issues. Associate should have strong product knowledge in at least any 3 of the below areas.
CKB / Data manager
Assortment optimizer / Category Advisor
Role Details: Senior Technical Consultant
Should have good knowledge in the any two JDA products mentioned above. Should have hands on experience with installing and configuring the product and understand the interactions within various modules.
Should have implementation experience on JDA products with at least one or two full cycle implementation experience.
It is preferable if the candidate has previous experience of working in any of the cloud technologies and should be familiar with the basic network terminologies.
Should have experience in reviewing the integration design and suggest best practices.
Should work as a liaison between Consulting, Support and Cloud Services to ensure smooth and efficient implementation and integration between technical and functional system requirements during on-boarding of new customers or during upgrades or patch updates
It is mandatory to have good knowledge of Oracle RBDMS concepts and administration. Knowledge of RAC (Real Application Cluster) is an added advantage.
Candidate should be able to review an existing application set up and perform an assessment for suitability to upgrade.
Understands how JDA solutions can be configured to better facilitate client business processes.
Should have strong analytical skills and problem solving skills. Knowledge of any defect management tool will be an added advantage.
Ensures quantity and quality content in the Knowledgebase. Should be able to drive a KT and Transition plan effectively.
It will be an added advantage to have a candidate with knowledge of incident, problem and change management process.
Responsible for incident resolution for specific set of customers within the specified POD / Product / Project
Adheres to priority based management based on impact + urgency
Drive Service Improvement Plans and ensuring the Incident Management process is performed as designed
General Skills and Requirements (all levels):
Bachelors Degree in Engineering or Masters degree in Computer Applications or other equivalent technical field.
Associate has good English language Skills both verbal and written
Associate has expert customer service/phones skills - Being able to walk associates through advanced tasks over the phone and dealing with difficult customers
Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting.
Must have excellent organization and technical documentation skills.
Ability to work calmly under pressure and meet deadlines.
Ability to make modifications to the systems with little or no interruption of service.
Ability to organize projects and tasks according to priorities.
A person in this position should be a good project leader and have the ability to communicate effectively project plans and status of projects.
Must be self-motivated and enjoy a sense of pride in their accomplishments.
5-8 years work experience
Must have experience on any 2 JDA products mentioned above.
Proficient in Oracle SQL/ SQL Server 2012, PL/SQL, Shell scripting.
Nice to have Proficiency in Windows/Unix commands and troubleshooting skills
Good understanding on Control-m & other CLM/BL tools.
Able to work flexible hours, including evenings, weekends, as project and system availability requirements demand.
Should be willing to travel to customer sites for short duration if the need arises.
Highly professional environment of top international industry experts
Chance to work with the best-in-class SCM solutions and work with the most prestigious and advanced Retail, Manufacturing, and Distribution companies in the world
Strong investment in employee skills development (first 2-6 months are highly training-focused)
Excellent development abilities and further growth potential
Clear independence and empowerment
Permanent job contract
Highly competitive salary and benefits package
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming, Maintenance
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Maintenance Engineer
Employment Type: Permanent Job, Full Time